Return & Refund Policy

Last updated: 06/10/2026

At KOCO LOCO, we want your shopping experience to be as simple as possible. This Return & Refund Policy explains the conditions applicable to returns, the legal right of withdrawal, refunds, and defective or non-conforming products purchased through our online store.

1. Right of Withdrawal

In accordance with applicable French and European consumer law, if you purchase a product online as a consumer, you have a 14-day withdrawal period from the date you receive your order, without having to provide a reason or pay a penalty.

If your order contains several products delivered separately, the withdrawal period begins when you receive the last product.

To exercise your right of withdrawal, you must notify KOCO LOCO of your decision before the end of this 14-day period by contacting:

customer@kocoloco.com

You may use the statutory withdrawal form provided under French law, but you are not required to do so.

2. Returning Your Product

Once you have notified us of your decision to withdraw, you must return the product to us within 14 days following your notification.

The product should be returned, where possible, with all items originally supplied, including:

• the product itself;
• the original packaging;
• cables and accessories;
• documentation;
• any other items included in the original package.

You are responsible for taking reasonable care of the product while it is in your possession.

You may be held responsible for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the product.

Special provision for earphones

Under applicable consumer law, the right of withdrawal may be excluded for certain goods which, after delivery, are unsealed and cannot be returned for reasons of hygiene or health protection.

Where applicable, this may apply to in-ear earphones supplied in a sealed package for hygiene reasons once the seal has been broken.

This exclusion only applies where the legal conditions for the exception are actually met.

KOCO LOCO does not automatically exclude returns simply because the outer packaging has been opened.

3. Return Shipping Costs

Unless otherwise required by applicable law, the direct cost of returning the product is borne by the customer when exercising the right of withdrawal.

KOCO LOCO may voluntarily cover these costs where expressly stated.

Return address:

KOCO LOCO
[RETURN ADDRESS]
[POSTCODE] [CITY]
France

We recommend using a tracked shipping service and keeping proof of shipment until the return has been confirmed.

4. Refunds

When the right of withdrawal is validly exercised, KOCO LOCO will refund the amounts paid by the customer, including the standard delivery costs originally paid.

If the customer selected a more expensive delivery method than the standard delivery option offered by KOCO LOCO, the additional cost resulting from that choice will not be refunded.

The refund will be issued within 14 days of the date on which KOCO LOCO is informed of the customer's decision to withdraw.

For purchases of goods, KOCO LOCO may postpone the refund until the returned product has been received or until the customer provides evidence that the product has been shipped back, whichever occurs first.

Refunds will generally be made using the same payment method used for the original transaction, unless the customer expressly agrees to another method and the alternative does not result in any additional fees for the customer.

5. Defective or Non-Conforming Products

The legal right of withdrawal is separate from the legal guarantee of conformity.

If your product is defective, does not function properly, or does not conform to the contract, you may be entitled to the legal guarantee of conformity, independently of the 14-day withdrawal period.

Under French consumer law, the legal guarantee of conformity generally applies for two years from delivery of the product.

For products containing digital elements, additional rules may apply to the digital content or services supplied with the product.

Depending on the circumstances and applicable law, remedies may include repair or replacement of the product. Where the legal conditions are met, the consumer may also be entitled to a price reduction or cancellation of the contract.

If you believe your KOCO LOCO product is defective or non-conforming, please contact:

customer@kocoloco.com

Please include your order number and a description of the issue. We will then provide you with the appropriate return or replacement procedure.

6. Contact

For any questions regarding returns, refunds or defective products, please contact us at:

customer@kocoloco.com

KOCO LOCO
[LEGAL COMPANY NAME]
[REGISTERED OFFICE ADDRESS]
France